3 Keys to Great Social Media Customer Service

Social Media Customer Service

Without question, Social Media is a powerful tool nowadays for maintaining a good customer-brand connection. Customers spend most of their time on Social Media, while also seeking for interactions with brands on social platforms.

Statistics show that 90% of Social Media users have used Social Media to communicate with a brand. And, 63% of customers expect companies to offer Social Media Customer Service.

What else to say here? Brands have got to listen to their customers’ wants and needs, don’t they? So, here we are to tell you 3 keys that brands should use in providing a great Social Media Customer Service. Let’s get to them now! Continue reading “3 Keys to Great Social Media Customer Service”